AgroDash — Technology for Dignity
Legal

Acceptable Use Policy

AgroDash is an agricultural commodities marketplace that connects farmers, warehouses, logistics, quality assessors, millers, input suppliers, financial institutions, and buyers in one verified value chain. This policy sets the floor for how every participant must behave so the chain remains trustworthy, food-safe, and traceable from farm to delivery.

Last updated: 2026-05-09

Who this applies to

Every user of AgroDash — farmer, cooperative, buyer, warehouse operator, logistics provider, miller, quality assessor, input supplier, field agent, financial institution, or auditor — accepts this policy at sign-up. It is incorporated by reference into our Terms & Conditions and is enforced as a condition of platform access.

1. Supply chain integrity

Most of what AgroDash does is move physical commodities between custody holders. The platform records each handover. The integrity of those records is the chain. The following is prohibited:

  • Substituting one lot for another between handovers (e.g. swapping AA-grade coffee with AB after lab grading).
  • Commingling lots from different farms, harvest dates, or quality grades without an explicit aggregation record on the platform.
  • Re-using a warehouse receipt, phytosanitary certificate, or quality-assessor report from a different consignment.
  • Removing, altering, or re-applying lot identifiers, QR codes, or seals on bagged produce.
  • Bypassing AgroDash escrow by transacting off-platform with a counterparty introduced through AgroDash.
  • Relabelling produce to misrepresent origin (county, farm, processing method, or harvest season).

2. Quality & food safety

  • Maximum residue limits for pesticides must comply with applicable Kenyan standards and the destination market's import standard.
  • Pre-harvest intervals for every chemical applied to a crop must be respected; harvests within an active interval cannot be listed for sale.
  • Mycotoxin limits (aflatoxin, ochratoxin, and others) must meet the applicable Kenyan and destination-market thresholds for grain, nut, and dried-fruit consignments.
  • Cold-chain breaks for perishable consignments must be reported promptly; concealed breaks are a material breach.
  • Lab and cupping results submitted to AgroDash must come from accredited assessors — no self-certification at the seller level.

3. Agricultural inputs

  • Every pest control product offered on the platform must be currently registered with the appropriate Kenyan regulatory authority and sold within its approved use class. Expired or revoked products are not permitted.
  • Seed must comply with applicable variety-registration rules; saved seed of protected varieties cannot be resold.
  • Counterfeit, expired, repackaged, diluted, or unlabelled inputs are prohibited and trigger immediate suspension and, where appropriate, regulator referral.
  • Veterinary biologicals must carry the necessary Kenyan authorisations; the platform is not a channel for restricted antibiotics outside that framework.
  • Fertiliser blends must declare their nutrient composition truthfully; under-fortified product is treated as fraud.

4. Sustainability & deforestation

  • Goods produced on land deforested after the cut-off date in the EU Deforestation Regulation cannot be listed for export to regulated markets.
  • Open burning of crop residue is discouraged; repeated occurrences may affect a seller's standing on the platform.
  • Water-source and irrigation declarations must be truthful; misrepresenting them to qualify for premium contracts is a breach.
  • Sustainability-certified lots must carry a current, verifiable certificate; expired or fraudulent certifications are prohibited.

5. Traceability data integrity

Every action recorded on AgroDash is preserved in an immutable audit trail. Falsifying any of the following is a material breach:

  • Farm boundaries or declared farm size.
  • Planting, input application, or harvest dates and quantities.
  • Processing-method declarations.
  • Loss attribution between processing steps.
  • Warehouse receipts, weighbridge tickets, or bills of lading.
  • Logistics location records.
  • Quality scores, lab results, moisture content, or grading marks.

6. Role-specific obligations

  • Farmers / cooperatives — accurate planting, input, harvest, and rotation records; truthful pre-harvest-interval declarations; cooperate with field-agent verification visits.
  • Warehouse operators — issue digital receipts that accurately reflect physical stock; honour first-in-first-out; report fumigation, pest events, and storage-condition breaches; do not over-issue receipts against the same lot.
  • Logistics providers — pick up, transport, and deliver consignments without substitution; honour cold-chain commitments; submit tamper-seal photographs at pickup and dropoff; respect container weight limits and route classifications.
  • Quality assessors / labs — analyse the actual sample submitted; maintain calibration to documented standards; do not issue results for samples not received; declare any conflict of interest with the consignor.
  • Millers / processors — declare conversion ratios honestly; attribute losses to the right step; do not commingle different farmers' lots without explicit aggregation.
  • Input suppliers — sell only properly registered products; respect manufacturer use classes; maintain batch traceability so a recall can be executed.
  • Buyers / exporters — declare destination markets honestly so the correct export documentation can be generated; honour payment terms; do not place orders to manipulate seller standing.
  • Financial institutions — disclose interest rates, fees, default terms, and collateral handling clearly; do not charge fees outside the published schedule; treat farmer collateral with care.
  • Field agents / auditors — submit verifications based on physical inspection only; geo-tagged photographs are required for every visit; no remote sign-offs.

7. Prohibited goods

  • Wildlife products, ivory, rhino horn, or any product prohibited under CITES.
  • Bushmeat, endangered species, and any product banned by the Kenya Wildlife Service.
  • Narcotics or psychotropic substances controlled under the Narcotic Drugs and Psychotropic Substances Act.
  • Firearms, ammunition, explosives, and any restricted weapon. AgroDash is not a channel for these.
  • Goods stolen, smuggled, or otherwise without legal title.
  • Genetically-modified organisms not approved by the Kenya National Biosafety Authority.

8. Identity, fraud, and account integrity

  • One legal entity per AgroDash account. Multiple accounts to circumvent suspensions, manipulate Trust Score, or split a single farm into apparent multiple sellers are prohibited.
  • KYC documents must be genuine; uploading another person's ID, KRA PIN, or business certificate is a permanent termination offence.
  • Coordinated false transactions to inflate reviews, demand-board signals, or trade volume are a breach.
  • Phishing other AgroDash users via in-platform messaging or external channels (claiming to be AgroDash staff, soliciting credentials) is prohibited.

9. Sanctions screening

AgroDash screens every user against internationally recognised sanctions lists at sign-up and on an ongoing basis. Users appearing on any such list are blocked. Export consignments destined for sanctioned jurisdictions cannot be listed, financed, or shipped through the platform.

10. Enforcement

Breaches of this AUP are addressed through a graduated response, calibrated by severity:

  1. Warning — written notice; 14 days to cure.
  2. Listing freeze — new listings blocked; existing orders fulfilled to completion under heightened oversight.
  3. Trust Score reset — for repeated quality or fulfilment breaches; the seller starts from Onboarding tier.
  4. Suspension — account access disabled; pending escrow funds held until compliance review.
  5. Termination — account permanently closed; outstanding settlements processed; user blacklisted; counterparties on open contracts are notified.
  6. Regulator referral — for breaches involving suspected criminal activity, food-safety violations, or counterfeit inputs, AgroDash refers the matter to the relevant Kenyan regulator (KEPHIS, KEBS, PCPB, AFA, KRA, the Kenya Veterinary Board, the National Police Service, or the Directorate of Criminal Investigations) and cooperates fully with any investigation.

11. Reporting violations

If you believe another user is violating this policy — selling counterfeit inputs, falsifying lab results, misrepresenting origin, breaking cold chain, etc. — email info@agro-dash.org with the account or order reference and a short description. Anonymous reports can be submitted via our whistleblower channel; we treat all reports confidentially and prohibit retaliation.

12. Governing law

This AUP is governed by the laws of the Republic of Kenya, including the Crops Act, the Agriculture and Food Authority Act, the Standards Act, the Pest Control Products Act, the Plant Protection Act, the Seeds and Plant Varieties Act, and the relevant data-protection and consumer-protection statutes. The courts of Nairobi have exclusive jurisdiction over disputes arising from it.

Contact

Questions about this policy: info@agro-dash.org.