AgroDash — Technology for Dignity
Help & Support

We've got you.

Whether it's an escrow question, a stuck payment, a dispute, or a listing that won't go live — pick the channel that suits you and we'll be in touch within one business day.

Get in touch

Email

support@agro-dash.org

Best for documentation, KYC, billing

Phone

+254 113 823 499

Mon–Sat, 8 AM – 6 PM EAT

In-app messaging

Open a thread from your dashboard

Tied to your specific order or dispute

Frequently asked

Browse the FAQ for the common questions

Updated as the platform evolves

Common issues

  • Listing blocked despite all gates green — refresh the page; if it persists, open dev tools → Network → look at the value-chain-status response's planting_traceability field and email it to support so we can repair the row.
  • Payment confirmed but escrow not released — escrow releases automatically on verified delivery or admin override; from the order page you can request release with the receipts attached.
  • Quality assessor isn't showing my sample — make sure the lab has set their per-service rate; an unpriced lab can't accept new samples.
  • Can't link harvest to planting — open the harvest in Production and use the “Link harvest to planting” flow; for older harvests with no farm tagged, the system will copy the farm from the planting at link time.

Status & uptime

Live system status — API, database, payments, web app — at status.agro-dash.org.